Accessibility Statement

Our commitment to accessibility

We are committed to making our online store accessible and usable for all visitors, regardless of ability, device, or assistive technology. We believe that everyone should be able to browse, shop, and get support from us with dignity and independence, and we treat accessibility as an ongoing responsibility rather than a one-time project.

Conformance status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more usable for everyone. Conformance with these guidelines helps ensure that our store works well with assistive technologies such as screen readers, screen magnifiers, and voice-recognition software. We review our website on an ongoing basis and continually work to raise its level of accessibility as we identify areas for improvement.

Measures we take to support accessibility

We take the following measures to help ensure the accessibility of our store:

  • Providing meaningful alternative text for images so that their content and purpose can be understood by screen readers
  • Maintaining sufficient colour contrast between text and background, and supporting scalable, resizable text
  • Ensuring that the site can be navigated and operated using a keyboard alone, without requiring a mouse
  • Using a clear page structure, descriptive headings, and plain, easy-to-understand language
  • Reviewing new pages and features for accessibility as they are added to the store

Compatibility with assistive technologies

We design our store with the goal of working reliably with common browsers and assistive technologies. Because accessibility support varies across devices, browsers, and assistive tools, we welcome feedback if you encounter any part of our website that does not work as expected with the technology you use.

Known limitations

Despite our ongoing efforts, some parts of our store may not yet be fully accessible. This can happen with third-party content, embedded tools, or older material that has not yet been reviewed or updated. If you experience any difficulty, please let us know using the contact details below so that we can address it.

Reporting accessibility issues

If you encounter any accessibility barriers while using our store, or if you need information or content provided in an alternative accessible format, please contact us using either of the methods below. We take accessibility feedback seriously and will work to address reported issues as promptly as possible.

When contacting us, it is helpful if you can describe the issue you experienced, the page or feature involved, and the device, browser, or assistive technology you were using. This helps us investigate and resolve the issue more efficiently.

Ongoing efforts

Accessibility is an ongoing effort. We periodically review our website and update our practices as we learn more and as tools and standards evolve, with the goal of providing an inclusive shopping experience for all of our customers.