Shipping policy

Order Processing & Handling Time

Every order placed on our store is reviewed and prepared for shipment as quickly as possible. Once your order is confirmed and payment has been successfully processed, our team begins preparing it right away. Please allow 1-2 business days for handling before your order is dispatched from our facility. Handling time refers to the period needed to pick, pack, and prepare your items for carrier pickup, and is separate from the transit time discussed below. Orders placed on weekends or public holidays will begin processing on the next business day.

Delivery Time

Once your order has left our facility, transit time typically takes an additional 3-5 business days to reach you. This means that, from the moment your order is placed, you can generally expect to receive it within the combined handling and delivery window described above. Please note that delivery estimates are provided in good faith based on standard carrier performance and are not guaranteed; occasional delays can occur due to factors outside of our control, such as weather conditions, customs processing, or carrier disruptions.

Shipping Regions

We currently ship to addresses within the United States. If you have questions about whether we can deliver to a specific address, please reach out to us before placing your order so we can confirm availability.

Shipping Costs

Shipping costs are calculated based on factors such as your delivery address, the weight and size of your order, and the shipping method selected. The exact cost applicable to your order will always be clearly displayed during checkout before you complete your purchase, so you can review the total cost — including shipping — with full transparency before confirming payment.

Payment Methods

To make checkout as smooth as possible, we accept the following payment methods: Visa, Mastercard, PayPal, and Apple Pay. All transactions are processed securely, and your payment information is never stored on our servers.

Order Tracking

As soon as your order ships, you will automatically receive a confirmation email containing a tracking link. You can use this link at any time to follow your parcel's journey and stay up to date on its estimated arrival. If you do not receive a tracking email within the handling window described above, please check your spam or promotions folder before contacting us.

Delays, Damaged, or Missing Parcels

While we work hard to ensure every order arrives safely and on time, we understand that issues can occasionally occur during transit. If your parcel arrives damaged, appears to be lost, or has not arrived within the stated delivery timeframe, please contact us right away so we can look into the matter and find a resolution as quickly as possible. You can reach our support team at support@lisaliving.shop.

Need Help?

If you have any questions about your shipment, delivery timeframes, or the status of your order that aren't answered here, our support team is happy to help. Please email us at support@lisaliving.shop and we'll get back to you as soon as possible.