Privacy policy
1. Introduction
Protecting your personal data is important to us. This Privacy Policy explains what information we collect when you visit or shop on our website, why we collect it, how we use and share it, and what rights you have in relation to it. Please read it carefully. If you have any questions after reading this policy, you can reach us using the contact details below.
2. Controller
The controller responsible for the processing of personal data on this website is:
Lisa Living
Rue Hammer Rd
38321 Cedar Grove, United States
Email: support@lisaliving.shop
Phone: 14708473112
If you have any questions about this policy or about how your personal data is processed, please contact us using the details above at any time.
3. What data we collect
We collect personal data in a limited number of situations, described below. In each case, we only collect what is necessary for the purpose stated.
3.1 When you visit the site
When you browse our website, our server automatically and temporarily logs certain technical information for as long as is necessary to keep the site secure and running reliably. This includes your IP address, the date and time of your visit, the URL you requested, the referring page, and details about your browser and operating system. This processing is based on our legitimate interest in operating a secure and functional website (legal basis: GDPR Art. 6(1)(f)).
3.2 When you place an order
To process and fulfill an order, we collect the information required to deliver your purchase and handle payment, including your name, billing address, shipping address, email address, optional phone number, and payment details. This information is used exclusively to fulfill our contractual obligations to you as a customer (legal basis: GDPR Art. 6(1)(b)).
3.3 When you contact us
If you contact us — for example, by email or through a contact form — we store the content of your message together with the contact details you provide, so that we can respond to your inquiry and keep a record of the correspondence. This processing is based on the steps necessary to respond to your request and on our legitimate interest in maintaining accurate customer communication records (legal basis: GDPR Art. 6(1)(b) and (f)).
4. Sharing your data
We do not sell your personal data. We only share personal data with third parties in the following circumstances:
- where you have given your explicit consent to the disclosure;
- where sharing is necessary to perform our contract with you (for example, with service providers involved in delivering or processing your order);
- where we are subject to a legal obligation that requires disclosure; or
- where we have a legitimate interest in sharing the data, in accordance with GDPR Art. 6(1)(f).
Any third party that receives personal data from us is only permitted to use it for the specific purpose for which it was shared.
5. Cookies
Our website uses cookies that are strictly necessary for the site to function correctly, such as cookies that keep your shopping cart or session active. These necessary cookies are set automatically and do not require your consent.
Optional cookies — including those used for analytics or marketing purposes — are only activated after you have given your consent through our cookie banner. You can manage or withdraw your cookie preferences at any time through your browser settings or, where available, through the cookie banner itself.
6. Services we use
This website is hosted on the Shopify platform, provided by Shopify Inc., 150 Elgin Street, Ottawa, ON, K2P 1L4, Canada. Shopify provides the underlying infrastructure that allows us to operate our online store securely.
Payments made on this site are processed by our configured payment providers, which support Visa, Mastercard, PayPal, and Apple Pay. We do not store your full payment card details ourselves; these are handled directly by the relevant payment provider. Each payment provider processes personal data under its own privacy policy, and we encourage you to review those policies for further information on how they handle your data.
7. Your rights
Under the General Data Protection Regulation (GDPR), you have a number of rights in relation to the personal data we hold about you. Specifically, you have the right to:
- request access to the personal data we hold about you (Art. 15);
- request correction of any inaccurate or incomplete data (Art. 16);
- request deletion of your personal data (Art. 17);
- request restriction of the processing of your data (Art. 18);
- request that your data be provided to you, or transferred to another controller, in a structured, commonly used, machine-readable format (data portability, Art. 20);
- withdraw any consent you have given us at any time, without affecting the lawfulness of processing carried out before the withdrawal (Art. 7(3)); and
- lodge a complaint with a supervisory authority if you believe your data protection rights have been infringed (Art. 77).
To exercise any of these rights, please contact us at support@lisaliving.shop.
8. Right to object
Where the processing of your personal data is based on our legitimate interest, you have the right to object to that processing at any time under GDPR Art. 21. If you object, we will stop processing your data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or unless the processing is necessary for the establishment, exercise, or defense of legal claims.
To exercise your right to object, or if you have any other questions regarding this Privacy Policy, please contact us at support@lisaliving.shop or by phone at 14708473112.