Frequently asked
Questions about a specific specimen, care, or an order in transit? Reach out and we'll get back to you.
How long does shipping take?
Handling time: 1-2 business day. Delivery after dispatch: 3-5 business day. We ship to United states.
How do returns work?
30 days return window. We pay eligible return-shipping costs.
Which payment methods are accepted?
Accepted methods: Visa, Mastercard, PayPal, and Apple Pay.
What warranty applies?
See the warranty policy and your statutory rights.