Refund policy

Our Return Policy at a Glance

We want you to be completely happy with your purchase. If something isn't right, you may return your order within 30 days of delivery — no reason needed. This page explains how the process works, what conditions apply, and what to expect once your return reaches us.

Return Window

You have 30 days from the date your order is delivered to request a return. We recommend starting the process as soon as possible so your return label and refund aren't delayed.

How to Return an Item

Returning an item is simple and doesn't require any paperwork on your end. Just follow these steps:

  1. Email support@lisaliving.shop with your order number and the item(s) you'd like to return.
  2. Within one business day, our team will send you a return label by email.
  3. Repack the goods securely, ideally in their original packaging, and attach the label to the parcel.
  4. Drop the parcel off at your local postal office. Once it's on its way, you're all set — we'll take it from there.

Return Conditions

To be eligible for a return, items must meet the following conditions:

  • Goods must be complete and returned in their original packaging.
  • Labels and protective films must remain attached and undamaged.
  • Hygiene items and sealed products are excluded from return once the seal has been opened, for health and safety reasons.

Items that don't meet these conditions may not be eligible for a refund or exchange, so please check your order carefully before sending it back.

Exchanges

Prefer a different size, color, or item instead of a refund? We're happy to help. Just let us know when you first contact us at support@lisaliving.shop, and we'll arrange an exchange rather than a refund.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome. Approved refunds are processed within 5-7 business day and issued to your original payment method (Visa, Mastercard, PayPal, or Apple Pay). Please allow your bank or payment provider a little additional time for the funds to appear on your statement.

Return Shipping Costs

We cover the cost of return shipping. Once your return request is approved, we'll send you a prepaid return label at no charge to you.

Questions?

If you have any questions about your return, an exchange, or the status of a refund, our team is happy to help. Reach us at support@lisaliving.shop or call us at 14708473112.