Warranty

This page explains the warranty protections that apply to products purchased from Lisa Living, how they relate to your statutory consumer rights, and what to do if you receive a defective item. It is intended to complement, not replace, our separate shipping and returns policies.

Statutory warranty

Every product sold by Lisa Living is covered by the statutory warranty against defects that applies under law. This means that if an item you receive is faulty, damaged, or does not conform to its description, you are entitled to a remedy. Depending on the nature and severity of the defect, this may take the form of a repair, a replacement, or — where the law allows — a price reduction or a full refund.

This statutory protection exists independently of any goodwill offered by us or by a manufacturer, and it cannot be limited, waived, or reduced by any store policy. It applies regardless of whether a product also carries a separate manufacturer warranty.

Manufacturer warranty

Some products may also carry an additional warranty provided directly by the manufacturer. Where this is the case, the manufacturer's own terms, conditions, and claim procedures apply to that warranty. Any manufacturer warranty is offered on top of your statutory rights described above — it does not replace, limit, or otherwise affect those rights in any way.

If you are unsure whether a specific product includes a manufacturer warranty, or what that warranty covers, please contact us using the details below and we will help clarify this for you.

Reporting a fault

If you believe a product you purchased is defective, please let us know as soon as possible by emailing support@lisaliving.shop. To help us assess and resolve your claim quickly, please include the following in your message:

Your order number
A clear description of the fault or defect
Photos of the issue, where possible, especially for visible damage or defects

Once we receive your report, we will review the details and get back to you promptly to confirm the next steps, which may include a repair, replacement, price reduction, or refund as appropriate under the statutory warranty.

Contact

Lisa Living
Rue Hammer Rd
38321 Cedar Grove, United States
Email: support@lisaliving.shop
Phone: 14708473112